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Return policy

Shipping

Domestic Shipping.

Shipping within the Spanish peninsula will have a fee of 6€
Shipping will be free when your order is over 150€.
For rest of destinations in Spain, shipping fees will be as follows:
Spain: Baleares (Shipping 6€.  Free with orders over 250€)
Spain: Canary Islands (Shipping 26€. Free with orders over 350€)
Delivery terms will depend on its destination.  Deliveries in Spain have 2 to 4 working days delivery time.

International shipping.

Portugal. (Shipping 7€. Free with orders over 250€)
Deutchland: (Shipping 20€. Free with orders over 350€)
France: (Shipping 20€. Free with orders over 350€)
Greece: (Shipping 20€. Free with orders over 350€)
Italy: (Shipping 20€. Free with orders over 350€)
United Kingdom (Shipping 20€. Free with orders over 350€)
USA: (Shipping 26€. Free with orders over 350€)
Japan: (Shipping 60€. Free with orders over 600€)
For other other destinations, please email us at info@moodblue.com

Returns:

  1. Access your account with your username and password.
  2. Enter your order history through the user menu.
  3. If your order was placed within less than 15 days, you still have time to request a refund.  Tap “Create refund”
  4. Fill out the form and tap send.
  5. You’ll then receive an email with instructions on how to carry out the return.
    According to article 102 from the LGDCyU, the user will be able to cease from the product purchase contract (with the exception  of alleged legislative establishments) and return the products received within a deadline of fifteen (15) natural days since the delivery date of the products in question.   The purchased amount, product price plus shipping, will be refunded by means of a code/coupon valid for six months, not valid during sales season and/or promotions.  Money will be returned only in the case of damaged articles. (Our products pass through a thorough control before shippig).

If you wish to put into practice your right of withdrawal, you must inform us through the following email: devoluciones@moodblue.com. in a maximum of 48 hours after its reception.  Likewise, all articles must be returned in its original state along with any accessory, wrap, bag, tag etc. to the following address: THE MERCHANTS CREW, S.L. Calle San Nicolas 45-3B, 15001 La Coruña.
Office hours are Monday through Friday 10:00-15:00.  Any shipping fee due to any exchange and returns of the products will be the responsibility of the user with accordance to the article 108 LGDCyU.  All returns carried out by ordinary post can take up to 15 days or more shipping if delivered outside office hours, being this the max days to accept a return previously notified to us.  Please take into account that in the event of having to go to the post office to collect the package, refund could be prolonged.  We are not responsible for any articles outside our shop. It will be the client’s responsibility until received to our shop.  We strongly recommend you despatch any items with a courier company and always keep proof of deliver
Once a team member has checked the articles returned are in perfect conditions, we will notify it by email and will inform you of the code/coupon within a max of 15 days.  No changes and/or returns will be accepted without a previous authorization from TMC.
NO coupons will be given during sales season.  Changes for another article of the same or greater value will be carried out.  Likewise, our team will not reserve articles.
The user will be able to request substitution for another article.  In this said event, the client will also be responsible for any shipping fee of the product or products replacing the previous one(s).
Within the withdrawal right, TMC reserves the right to deny any returns and/or replacements informed or sent outside the established deadlines or because the articles are not in the original state as they were received by the client.  Should the refund proceed, TMC will carry out the refund by a code/coupon to the user before 15 natural days from the date informed of withdrawal from the contract.  In accordance to the article 107 LGDCyU, TMC will retain the refund amount until having received the product(s) returned. 

Returns or substitution of damaged products or received by mistake.

If the user considers the product is not in accordance, he/she will contact TMC by email to devoluciones@moodblue.com identifying the product purchased with the order number and damage or reason of refund.  TMC will contact the user and after receiving the article and verification, TMC will: 1) refund the complete amount paid by the client for the product – including shipping fee by bank transfer to the person that purchased the defected product; or 2) substitute the product for a new item similar to the previous one but without it being damaged being the responsibility of TMC shipping fees of the product being substituted. 
In the event of exchange or Substitution of a Product, this will be carried out as soon as possible and within fifteen natural days (15) following the date of the product damage verification. 
Should damage be clearly visible due to transportation upon delivery without having to manipulate wrapping of the product, or a mistake of delivery or breakage, the client should immediately notify TMC by email to devoluciones@moodblue.com within 24 hours of receipt of the order(s) in order to carry out the exchange of the product(s) affected and consequently substitute a new one or refund the price paid of the product.
Any damage produced due to transportation and only visible once having unwrapped the product should be immediately notified within the first 24 hours from receipt of the order in the same way mentioned above with the order number, damages affected in the product and notifying the exchange of the product affected along with the substitution of the new product or refund of the amount paid by the client.  TMC will verify it, and will notify if the client has the right for a new product. TMC will not proceed to any exchange for those products received that are not in the same condition as received by the client or having been used beyond unwrapping the product.  The exchange or substitution of the article will be done as soon as possible and within fifteen (15) days following the date the email was sent confirming the refund or substitution of the non-compliant article.

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